When to contact us
Contact support promptly if your product arrives damaged, defective, incomplete or different from the product ordered. Give us your order number, a description of the issue and any relevant photographs. A particular product or offer may include additional return terms disclosed at purchase.
For a change-of-mind request, contact us before returning the product. Acceptance depends on the applicable purchase terms and the condition of the product; do not assume that an unsolicited return has been accepted.
Cancellation before dispatch
Ask support to cancel your order as soon as possible. We will check whether fulfilment can be stopped. If the order has already shipped, we will explain the next steps rather than treating it as an automatic cancellation.
Return assessment
Keep the product, supplied accessories, invoice and packaging where available. Support may request reasonable information or inspection to assess the reported issue. Missing packaging alone does not remove applicable rights for a defective or incorrectly supplied product.
Contact us for return instructions before sending an item. We will confirm the return address, collection or shipping arrangements, and any applicable costs before you proceed. Damage caused after delivery or misuse may require a different service process.
Approved refunds
Once a refund is approved, we will confirm the amount and initiate the refund within a reasonable period, subject to applicable requirements. The time for funds to appear depends on the bank and payment provider; support can help you track a refund reference.
Online refunds are normally returned through the original payment route. For cash collected on delivery, support will agree a suitable refund method and verify the recipient details. Do not send card PINs, passwords or verification codes to claim a refund.
Advance payments and delivery balance
If you selected an advance-payment option, the refund assessment covers the online amount paid and any delivery balance already collected. We do not refund an unpaid balance. For an approved cancellation or refund, support will also confirm whether any remaining delivery payment is cancelled.
Exchanges and consumer rights
A replacement or exchange may be suitable for a damaged, defective or wrong item; see the Exchange Policy for the process. Nothing in this policy limits rights and remedies available under applicable consumer law. Contact us if you are unsure which process applies.
Contact Leisure
For policy questions, privacy requests or help with an order, use the contact options below. Include your order number when discussing a purchase.
Email: support@leisureaudio.in
Phone: +91 7599322222
Shastri Nagar, Bhilwara
Contact us · Warranty & support