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Warranty & support

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Every Leisure speaker ships with a 12-month warranty against manufacturing defects. Register a claim below and we'll take it from there — verification, pickup, testing and return.

Covered for 12 months.

BACK TO YOUR MUSIC

Warranty claim process

Five steps from the moment you tell us, to the moment your sound is back.

  1. 01

    Register the Claim

    Fill in the form with your model, colour and invoice number. It takes about a minute and gives you a reference number straight away.

  2. 02

    Invoice Verification

    We check the invoice against your purchase to confirm the speaker is in warranty. A claim without a valid invoice can't be processed, so keep it handy.

  3. 03

    Pickup Arranged

    Once verified, we book a courier to collect the speaker from your address. You'll get the pickup window by SMS — just be around to hand it over.

  4. 04

    Bench Testing

    Our audio team inspects and tests the unit to work out whether it qualifies for a repair or a full replacement under warranty.

  5. 05

    Repair or Replacement

    Repaired units ship back tuned and retested. If it can't be repaired, we send a replacement as per the warranty terms, with tracking either way.

The Fine Print

What's covered

Covered

  • Manufacturing defects in drivers, amplifiers and circuitry
  • Battery capacity falling below 60% within the warranty period
  • Charging ports, buttons and switches failing under normal use
  • Bluetooth pairing faults not resolved by a firmware reset

Not covered

  • Physical damage — drops, cracks, crushed grilles or bent housings
  • Water ingress beyond the model's rated IP protection
  • Damage from non-Leisure chargers, adapters or third-party servicing
  • Normal cosmetic wear such as scuffs, scratches and fabric fade